Last updated: 25 February 2026
1. Who We Are
3 Pillars – Dunstable is a volunteer-led community outreach providing free hot meals and support to people in Dunstable and surrounding areas.
For the purposes of UK data protection law (UK GDPR and the Data Protection Act 2018), 3 Pillars – Dunstable is the data controller of any personal information you provide to us.
If you have any questions about this policy, you can contact us at:
Email: hello@3pillarsdunstable.org.uk
2. What Information We Collect
We only collect personal information that you choose to provide to us, including:
-
Name
-
Email address
-
Phone number (if provided)
-
Organisation name (for partnership enquiries)
-
Information submitted via our contact, volunteer, donation, or partnership forms
We do not collect sensitive personal data unless you voluntarily include it in a message.
3. How We Use Your Information
We use the information you provide to:
-
Respond to volunteer enquiries
-
Respond to donation enquiries
-
Respond to partnership enquiries
-
Communicate regarding your specific request
-
Manage and coordinate outreach activities
We do not sell, trade, or share your personal information for marketing purposes.
4. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
-
Consent – where you have ticked a consent box allowing us to contact you
-
Legitimate interests – to respond to enquiries and manage our outreach activities
You may withdraw your consent at any time by contacting us.
5. How We Store Your Information
Form submissions are sent securely via email to authorised members of 3 Pillars – Dunstable.
We take reasonable steps to ensure that personal data is:
-
Kept secure
-
Accessed only by those who need it
-
Not retained longer than necessary
6. Third-Party Services
We use third-party services to operate our website and communications, including:
-
WordPress
-
Elementor
-
Email delivery services (e.g. SMTP provider)
-
Facebook (for social media updates)
These services may process data on our behalf in accordance with their own privacy policies.
7. How Long We Keep Your Data
We retain personal information only as long as necessary to:
-
Respond to your enquiry
-
Manage volunteer or partnership discussions
-
Meet any legal obligations
Where no ongoing relationship exists, we aim to delete enquiry data within a reasonable period.
8. Your Rights
Under UK data protection law, you have the right to:
-
Request access to your personal data
-
Request correction of inaccurate data
-
Request deletion of your data
-
Object to certain processing
-
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please contact us at:
hello@3pillarsdunstable.org.uk
9. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website.